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Responsible Gambling at Big Lucky Casino

At Big Lucky Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Big Lucky Casino operates in accordance with responsible gambling standards applicable to New Zealand players. We actively promote responsible gaming practices and work to prevent problem gambling by offering a range of player protection tools and resources. Our team is trained to identify signs of problem gambling and to assist players who may need support.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your life, relationships, finances, or mental health. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or depression
  • Lie to friends or family about how much you gamble
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when trying to reduce gambling
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional help.

Player Protection Tools

Big Lucky Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of at least 24 hours before it comes into force.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once the time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have spent or won during your session. These pop-up notifications help you stay aware of your gambling activity.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Big Lucky Casino for a period of your choice — from 1 month up to 5 years, or permanently. During a self-exclusion period, you will not be able to access your account, make deposits, or receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

Account Cooling-Off Period

If you need a short break without committing to a full self-exclusion, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account will be temporarily suspended.

Account Closure

You may request permanent closure of your account at any time by contacting our support team. Please note that this is different from self-exclusion — a closed account cannot be reopened.

Protecting Minors

Big Lucky Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to use our platform, we will immediately suspend the account and conduct a full investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

  • Net Nanny — parental control and content filtering software
  • CYBERsitter — internet filtering for families
  • GamBlock — software that blocks access to gambling websites

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline for anyone affected by gambling harm, including family members and friends.

Lifeline New Zealand

Provides crisis support and mental health assistance for people in distress.

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.

Ministry of Health — Gambling Harm

The New Zealand Ministry of Health provides information and resources on gambling harm prevention and treatment services.

Tips for Gambling Responsibly

  • Set a budget before you start playing and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks and do not gamble for extended periods
  • Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
  • Do not chase your losses — accept that losing is part of gambling
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need help setting limits, or want to discuss your gambling behaviour, our dedicated support team is available to assist you.

We take all responsible gambling requests seriously and will respond promptly. Your wellbeing is our priority.

Last updated: June 2026

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